It’s no secret that positive online reviews can have a huge impact on your restaurant’s sales and customer retention. More and more, customers are going online first before trying out new restaurants.
Interested in improving your restaurant’s online reviews? 214 Eats is here to help! 214 Eats provides an end-to-end digital marketing program for restaurants and bars. Follow these 5 steps to improve your restaurant’s online reputation and increase your positive reviews.
1. Just Ask!
Many people won’t even think to write a review. Have your waiters or cashiers ask customers to write a review while they are checking out. Customers will be able to remember their experience and, don’t worry, research shows around 85% of reviews are positive!
2. Quickly Respond to Negative Reviews
If a negative review shows up, don’t worry, but you will need to address it right away. You don’t want a customer to grow even more angry the longer they have to wait for a reply. Be kind and respectful to the reviewer, and let them know how you can remedy the problem.
3. Highlight Positive Reviews
When someone gives you a glowing review, show it off! Share it on your restaurant’s website or social media page. Potential customers will see it and be more likely to come in and enjoy your restaurant!
4. Utilize Social Media
Many social media websites make it easy for customers to review your restaurant. Utilizing all major social media outlets will bring in more customers and create more reviews. Post links to popular review sites so customers can easily write a review.
5. Simplicity is Key
Make it easy for customers to write a review. If it’s complicated, customers will give up and never finish. Use an online reputation management platform (like 214 Eats!) to make the process easy and simple.
Sound like maybe a little too much? Have no fear! 214 Eats is here! 214 Eats is excited to provide you with expert online reputation management for your restaurant. Contact us today!