Believe it or not, online reviews make a huge impact on sales and customer retention! According to statistics put out by websitebuilder.org, positive reviews can increase your sales by 18%! However, according to the Harvard Business Review, every unanswered negative online review can cost your restaurant almost $7,000 annually. If I were you, I’d be double checking my online presence right about now.
Customers rely on feedback from others to decide whether your restaurant is worth their time. Every positive review creates more trust between your restaurant and a potential customer. If other people like it, then surely they will too!
Negative reviews are something that need to be handled quickly and professionally. For every negative review nearly 25% of potential customers will not eat at your restaurant. Yikes! That percentage increases as the number of negative reviews increase.
Negative reviews need to be responded to in a helpful and pleasant way. If the review has you fired up, take some time and process then come back and respond. You do not want to add more fuel to the fire by engaging in an argument. Most customers and potential customers won’t write you off if they see that you genuinely care and take the time to address potential problems.
It’s your job to ensure they like what they see online, but how do you do that? Let us help! 214 Eats is an expert in online restaurant reputation management in Dallas. We want your restaurant to succeed as much as you do!
At 214 Eats, we use software to detect every review and mention that is left about your restaurant. We will manage your online restaurant reputation with objective and positive review responses written by humans.
Give us a shot! Request a Demo today! See for yourself how 214 Eats can improve your online restaurant reputation!
For more information on online review statistics, please see the infographic by websitebuilder.org below: